Return and Cancellation Policy
Last Updated: 20 August 2026
TECHPARK INVESTMENTS LTD (“TechPark”, “we”, “us” or the “Company”) values transparent and reliable purchasing processes for its customers. This Return and Cancellation Policy explains the basic terms applicable to purchases made through techparkcyprus.com.
For the purposes of this Policy, references to “TechPark”, “we”, “us” or the “Company” refer to TECHPARK INVESTMENTS LTD.
1. Withdrawal and Return Period
Without prejudice to their rights under applicable legislation, customers may request to withdraw from eligible products purchased online within 7 days of receiving the product, without having to provide a reason.
To exercise the right of withdrawal, it is sufficient to notify TECHPARK INVESTMENTS LTD in writing or electronically within the 7-day period.
2. How to Submit a Return Request
For return or cancellation requests, you may contact TECHPARK INVESTMENTS LTD through the following channels:
Email: info@techparkcyprus.com
Phone: 0539 111 44 66 / 0539 110 44 66
Providing the following information with your request will help us process it more quickly:
Order number
Full name
Product to be returned
Reason for return or cancellation
Photos or videos relating to the product, if applicable
Once your request has been reviewed, you will be informed about how and where the product should be returned.
3. Condition of Returned Products
Products returned under the right of withdrawal should, as far as reasonably possible, be returned together with:
The product itself,
Its original box and packaging,
Accessories supplied with the product,
Cables, adapters, user manuals and similar components,
Any promotional or complimentary items, if applicable.
Reasonable inspection of the product solely for the purpose of checking its features and functionality does not remove the consumer’s statutory rights.
If the product has suffered unusual damage, missing parts or loss of value resulting from customer use, the matter may be assessed separately.
4. Products That May Be Excluded from Returns
To the extent permitted by applicable legislation, the right of withdrawal or return may be restricted for the following products:
Products specially prepared or personalised according to the customer’s request,
Digital licences or activation codes created specifically for the user and already activated,
Digital products or services which, by their nature, cannot be returned after delivery,
Products unsuitable for resale for hygiene or health reasons where protective packaging has been opened,
Products damaged due to improper use by the customer.
These restrictions do not affect the customer’s statutory rights in relation to defective products or products that do not conform to the contract.
5. Defective, Damaged or Incorrect Products
You may contact TECHPARK INVESTMENTS LTD if the product you receive:
Is damaged,
Does not function,
Has missing parts,
Is different from the product you ordered, or
Does not meet the essential characteristics stated in the product description.
If the product is visibly damaged during delivery due to the courier or shipping process, customers are advised, where possible, to have a damage report prepared at the time of delivery.
Customers retain their rights under applicable legislation regarding repair, replacement, price reduction and, where appropriate, termination of the contract in relation to defective products.
6. Products Covered by Warranty
For products covered by warranty, the warranty conditions provided by the manufacturer, importer or seller may apply.
Depending on the nature of the defect, repair or replacement of the product may be considered.
Rights arising under applicable consumer protection legislation cannot be restricted by any commercial warranty provided by the manufacturer or seller.
7. Order Cancellation
If an order has not yet been dispatched or submitted for delivery, the customer may contact TECHPARK INVESTMENTS LTD to request cancellation.
If the order has already been dispatched, the request may be handled as a product return.
If TECHPARK INVESTMENTS LTD cancels an order due to insufficient stock, a technical error or another circumstance preventing fulfilment of the order, any amount collected from the customer will be refunded.
8. Return Shipping and Delivery Costs
Responsibility for return shipping costs will be determined based on the reason for the return and applicable legislation.
Where it is determined that an incorrect, incomplete or defective product was sent due to TECHPARK INVESTMENTS LTD, the customer should not be charged any additional return costs.
9. Refunds
Once the returned product reaches TECHPARK INVESTMENTS LTD, the necessary inspections will be carried out.
Following approval of the return, the refund will, where possible, be processed through the same payment method used for the original purchase.
For transactions made by credit or debit card, the time required for a refund submitted by TECHPARK INVESTMENTS LTD to the bank or payment service provider to appear on the customer’s card account may vary depending on the customer’s bank.
Any delays caused by banking processes after TECHPARK INVESTMENTS LTD has submitted the refund request are outside the Company’s direct control.
10. Circumstances in Which a Return Request May Be Rejected
Without prejudice to the customer’s statutory consumer rights, a return request may be rejected or handled differently depending on the condition of the product in circumstances such as:
Expiry of the applicable return period,
Significant damage caused by the customer,
Missing product components or accessories,
Physical or liquid damage caused by the user,
Unauthorised intervention or modification.
The consumer’s mandatory statutory rights in relation to defective products are not affected by this provision.
11. Contact
For return, cancellation or warranty-related matters, you may contact us using the details below:
TECHPARK INVESTMENTS LTD
Brand: TechPark
Address: Yukarı Değirmentaşı Mahallesi Mete Adanır Caddesi Melek Apartmanı Emek 5 No:21 A Girne
Phone: 0539 111 44 66 / 0539 110 44 66
Email: info@techparkcyprus.com
Website: techparkcyprus.com
